Solutions / Appointments and customer care
Your calendar answers on its own while you work.
An assistant answers WhatsApp and phone calls using your real calendar. It books appointments, moves them, cancels them and reminds your customers about their appointments.
Message it like a customer would.
Pick a request and watch it reply and update María’s calendar in real time.
Pick a request above.
Your customers stay in the loop without you typing a word.
When they book, before their appointment, and if you need to reschedule. You decide how far in advance the reminder goes out.
You decide
- Which services can be bookedEach with its duration and price. It only offers what’s on your list.
- Your hours and your team’sThe slots it offers are the ones in your real calendar.
- Which bookings you confirm yourselfFor some services it takes the request and leaves you to confirm.
- Whether you ask for a depositIt sends the payment link and holds the slot until it is paid.
- How it speaksThe assistant’s name, the language, formal or informal.
What it never does
- Make up slots or pricesEverything it says comes from your calendar and your service list.
- Pass itself off as a personIt always says it is an automated assistant.
- Give advice or diagnosesNo beauty or health advice. That’s down to you.
- Say it’s done before it isIt only confirms an appointment once it is in your calendar.
- Ask for details it doesn’t needIt uses the number they message from and only asks for their name.
Your calendar already talks to the rest of Effivis.
Services, hours and customers are shared everywhere. You enter them once.
FAQs
No. We connect the number your business already uses. You can keep replying yourself from the WhatsApp Business app on your phone and the assistant handles the rest.
Yes. It introduces itself as an automated assistant and never passes itself off as a person, as the EU AI Act requires.
It leaves you a message with what they asked and tells your customer you will reply. It never promises anything it cannot do.
Yes. The same assistant can take calls using your calendar, as well as WhatsApp. We switch on the voice line for you when you sign up for it.
If it's a landline, we port it to Effivis. Mobile numbers can't be ported: in that case your customers keep calling the same number and we forward those calls to the assistant (depending on your tariff, your operator may charge for forwarding). Calls the assistant makes, for example to move an appointment, come from a number we give you.
Spanish, Catalan or English. You choose the main language and a second one, and whether it uses the formal or informal “you” (in Spanish and Catalan).
Yes. Before each appointment it sends them a WhatsApp reminder, as far in advance as you choose.
You mark them as a no-show and it appears in your cancellation statistics. If you want, you can ask for a deposit when they book.
It depends on the channels you use (WhatsApp, phone or both) and on your business's volume. We give you a fixed price in writing before we start.
Try it with your calendar
Leave your details. We’ll call you, look at how you work and show you how it would reply to your customers.